EMail Restoration Statement of Service

EMail Account Restoration Procedure

System backups are made nightly for the primary purpose of recovering the Exchange system in the event of catastrophe or other disaster. In the past, we had also been able to leverage this mechanism for the recovery of deleted mailboxes, and critical mail.

It is assumed if someone deletes a message, and goes through the approval process of emptying their deleted mail, that the message is not available for recovery through the disaster recovery restoration process. Outlook 2007 provides people the means to recover deleted messages.

Exchange offers us a great advantage in that we no longer have to recover accounts from tape restores, now we can recover accounts simply by re-enabling them. If an administrator deletes an account, that object goes into a disabled account bin where it sits for 30days. If no one reenables that account in that time period, the system will purge that account permanently. With this feature, a Network admin can now instantly restore an account with little delay.

Outlook 2007 also has recovery features built in. If a person deletes a piece of mail, and then empties the trash, later to discover that an important message was deleted, the person can recover that message from their deleted items. The following tutorial describes how to perform this action.

See this tutorial for recovering deleted messages, https://messaging.unt.edu/node/331