Logging in to Live Meeting

The steps below will help you troubleshoot your Live Meeting login, and get you going if you are having problems getting logged in. If you are experiencing problems not addressed on this page, please consult your network manager. You may need to have a Live Meeting policy applied to your account.

The first time you run Live Meeting, you will get a strange window that you will not know what to do with. Keep in mind that this will only apply to you as the presenter, your participants will simply click on the click that was generated in your meeting request or instant message, and will be connected to your meeting.

These steps assume that you have already started Live Meeting and are attempting to connect to your meeting.

Step 1)

Click the button at the bottom of the screen labeled "Test Connection"

This step is required for each new computer that you try to start a Live Meeting from. If you run Live Meeting from a laptop, a computer at home, or desktop computer at the office, you will probably asked to test the connection from each of these locations the first time you run Live Meeting.

If your connection is verified, then you may click OK and proceed to the  meeting.

If your connection fails...

Step 2)

Verify your login credentials.

Click the Advanced button next to your sign-in name. in the window that appears, make sure you have the correct UNT\EUID and password entered. 

If you are attempting to login from a boardroom workstation, or some other computer that is setup for general access, you will have to verify this information. 

Click Ok and click the Test Connection button again.

If your connection is verified, then you may click OK and proceed to the  meeting.

If your connection fails...

Step 3)

Verify your SIP account is correct.

An easy step to over look is that the account your are attempting to create a Live Meeting with is not yours. This would happen if you are logged into someone else's computer who also uses Live Meeting. You are attempting to start a Live Meeting when their machine has been verified with their SIP address, and you are inputting your email address and euid/password combination.

Logout of the current Windows session (Start Menu > Logoff) and log in using your UNT\euid and password to create a new Windows account on the computer for yourself. Run Live Meeting again and re-run the connectivity test outlined above.

If this is not possible, then login to either Outlook 2007 on this computer or Office Communicator 2007, and start Live Meeting from there. This should start a new LM session with your correct SIP address.

Examining the image below, in the location settings we see the SIP address that was generated in the Live Meeting request. Unless you have arranged to have a different SIP address, this should be the same as your UNT Exchange email address (first.lastname@unt.edu). 

Examine the image at the top of this page and notice that the SIP address doesn't match the sign-in name address. You will notice in the image below that the sign-in name address has been changed to match the SIP address. This coupled with the correct account settings under the advanced settings (Step 2 above) yielded a successful login.

If you have attempted all the above trouble shooting techniques above and still cannot start a Live Meeting, then you will have to contact your network support staff. This would be the same people that you call when your computer needs attention. You may also call the UNT helpdesk at (940)565-2324 for after hours assistance.

If you are a Network Manager, you will need to verify that your customer has the correct Live Meeting policy applied to their account.