Messaging Systems Group

Frequently Asked Questions - Mobile Devices

Mobile Devices

Apple has just released new software for the iPhone (version 2.0) which includes Active Sync. Here are the steps on how to set up your iPhone to receive your UNT Exchange mail. Complete these steps below only after you have updated your iPhone using iTunes 7.7. If you haven't downloaded the newest version of iTunes, released July 11th, 2008, then you must install that and update your iPhone before continuing.

Step 1) on your iPhone, tap SETTINGS, then tap MAIL, CONTACTS, CALENDARS.

Step 2) Tap ADD ACCOUNT, which will bring you to this screen.

Step 3) Tap the Microsoft Exchange listing.

Step 4) Fill in your email account, followed by your UNT\EUID0001 username login and password, and click NEXT.
Note: The address you fill in must be your primary SMTP address. If you are unsure, try either your name@unt.edu style address, or your firstname.lastname@unt.edu style address.

Step 5) Exchange will attempt to resolve your information and will automatically fill in this screen. If it doesn't, check to make sure you have entered the correct information in the previous window.

If your password needs to be reset, go to http://ams.unt.edu to reset it, then try again.

Step 6) Select which parts of your email account you would like to synchronize with your iPhone. If you synchronize you calendar items, they will appear in the iPhone Calendar application.

Step 7) Tap the SYNC button to synchronize your phone.

Be patient, this may take some time to complete.

I'm a BlackBerry user on the GroupWise BlackBerry Enterprise Service, will this be available for Exchange after I migrate?

Yes.

The BlackBerry Enterprise server for Exchange is in production. The licenses available are all concurrent and your GroupWise license will transfer to the Exchange BlackBerry Enterprise Server as you migrate from GroupWise to Exchange/Outlook.

An important note: Now that the Exchange BlackBerry Service is here, there is a 90-day window in which both GroupWise and Exchange BlackBerry Servers will be valid. After the 90 days (March 12, 2008), only the Exchange BlackBerry Server will be valid, so check with your Network Manager as to the status of your department's migration.

Can I get my iPhone to work with my Exchange mail account?

Updated for Firmware 1.1.4

Yes.

You need to add a new account in the Mail application on the phone. When asked what type, you can choose either IMAP or Exchange; IMAP has performed better in recent tests, however.

After selecting the account type, enter your personal information for the account and note the following settings as they're called for:

Address: firstname.lastname@unt.edu
Hostname: webmail.unt.edu
Username: Your EUID Username
Password: Your EUID Password

For the Outgoing Mailserver SMTP, you have use (and we're assuming you're on the AT&T Network as it's currently the only service provider for iPhone):

Hostname: cwmx.com (mail.attbi.com may also work)

Go into the Advanced settings.

Incoming Settings:

Use SSL = ON
Authentication = NTLM
Server Port 993

FROM the Apple Site: http://docs.info.apple.com/article.html?artnum=305634

AT&T subscribers
If you are an AT&T subscriber and your ISP does not allow you to connect to their outgoing mail server to send email from outside their network, you can use the following AT&T outgoing mail server instead.

cwmx.com. No user name or password required

Advanced outgoing settings (when viewing the account settings, tap Advanced):
Use SSL OFF
Server Port 25

AT&T's outgoing mail server will only allow you to send mail while using an EDGE connection and will not work on a Wi-Fi connection. If you are connected to Wi-Fi and would like to send mail using AT&T's server, turn off Wi-Fi by choosing Settings > Wi-Fi. Information about using AT&T's mail server to send mail using EDGE can be located in AT&T's support document 72769.

For further reference see, ATT Online Support for iPhone.

After I migrate to Exchange/Outlook, can I sync my e-mail with my smartphone or PDA?

Yes. The new location to point your device is: webmail.unt.edu

You will need to set up your device again with your new account information as you did previously.

The new auto-discover feature with Exchange makes it easier as well. When setting up your account, remember the following:
-point to webmail.unt.edu as the mail server location,
-enter your Exchange user ID (your EUID) and password as prompted,
-if asked for your Exchange e-mail address, use: firstname.lastname@unt.edu Not a preferred alias (i.e.: mypreferredname@unt.edu)
-if asked for domain, use: UNT

The auto-discover service will then handle the rest of the Exchange settings; it could take a couple of minutes.

How can I get my Palm device to sync with the Exchange system?

Using VersaMail on your Palm OS-based device, use the following settings:

Account name: UNT

Mail Service: Exchange Active Sync

Username: unt/yourEUID

Password: yourEUIDpassword

Email Address: preferredname.lastlast@unt.edu

Mail Server: webmail.unt.edu

Click here to see more detail instruction.

What's preventing synchronizing BlackBerry contacts with my Mac via PocketMac?

On the device, there is an option for wireless sync. You have to disable it and use a USB connection.