Frequently Asked Questions

This was caused when we updated all HSC contacts with phone number and job titles. The problem was quickly identified and resolved. However, HSC contacts that had been cached by Outlook were modified to have the invalid email address format.

If the problem is only with one or two addresses, create a new email and start typing the users name that has the invalid address associated with them. When outlook tries to autocomplete the address, select the address from the drop-down and delete it.

If the problem exists for a lot of addresses,  the simplist fix might be to delete Outlook's contact cache.  To delete the cache, do the following:

• Open a window and enter the following in the address bar: %userprofile%\Application Data\Microsoft\Outlook
• Locate the outlook.nk2 file and rename or delete it.

1. In Calendar, open the meeting request.
2. On the Meeting tab, click Scheduling Assistant.
3. Check the names in the All Attendees list.

1. On the Tools menu, point to Send/Receive, and then click Download Address Book.

2. Under Information to download, click Full Details or No Details.

You would use Mailbox Cleanup tools. In Outlook 2007, click Mailbox Cleanup on the Tools menu, and click the 'View Mailbox Size'. Unfortunately, the data totals are listed in kilobytes (KB), so it may seem misleading. Remember that roughly 1,000 KB is 1 MB (megabyte). You are allowed 500 MB in your mailbox, so that's equal to 500,000 KB. For example, a mailbox that is 39,500 KB in size translates to 39.5 MB.

You will see also see two tabs in the Mailbox Cleanup window: one tab is for the Local Data, one is for Server Data. Keep in mind that with Exchange, we are operating in 'cached mode', this means that all your mail account data you have is transmitted to your desktop from the servers in Exchange. It is thus possible for your Exchange mailbox to have a different amount of data than on your local machine, so it's important to check both to insure you are not at risk of reaching your quota.

Remember, all users have a 500MB (appx. 500,000 KB) mailbox quota, and this is enforced in the 'Server Data' areas, not on the 'Local Machine'.

Additionally, from the Mailbox Cleanup dialog box, you can use any one of the following features:
• Find items that are older than a specified number of days.
• Find items that are larger than a specified size.
• Move old items to the archive file by clicking AutoArchive.
• Empty the deleted items folder.
• Delete all alternative versions of items in the mailbox.

When you write the e-mail, select the Options tab, and click "show bcc".

Microsoft Office Outlook 2007 provides a way to recover items after you delete them permanently by pressing SHIFT+DELETE, and even after you empty the Deleted Items folder.

1. From the Tools menu > click Recover Deleted Items

2. Click an item and then click Recover Selected Items .
(You can select multiple items by pressing CTRL as you click each item.)

3. Then the recovered item is restored to the folder from which it was deleted.

Note: This feature requires you to use a Microsoft Exchange Server 2000,
Exchange Server 2003, or Exchange Server 2007 account. Most home and
personal accounts do not use Microsoft Exchange. This feature is not
available for web or Mac users.

If you delete messages and then empty the box from Outlook Web Access (OWA), you cannot recover it from Outlook.

Your Exchange administrator specifies the retention time for items that are deleted permanently on the server. After this time elapses, you cannot recover the deleted items.

Outlook and Outlook Web Access (OWA) include a feature where you can create a new rule by right clicking on a message and selecting Create Rule. This allows you to quickly create a rule that will process mail by the sender, subject line or recipient.

Reference link: Microsoft Exchange Team Blog

Top 3 reasons why PST’s are not supported on over a network:

1. All operations take longer.

2. Write operations can take approximately four times longer than read operations.

3. Outlook has slower performance than the Exchange Client.

The .pst files are not meant to be a long-term, continuous-use method of storing messages in an enterprise environment. Two alternatives are suggested: using .ost files or Microsoft Windows Terminal Services.

The Microsoft Exchange Server 4.0 team created .pst files with the intent of letting a person maintain a copy of their messages on their local computer. The .pst files also serve the purpose of a message store for users who do not have access to a Microsoft Exchange Server computer (for example, Microsoft Outlook Internet Mail Only (IMO) mode users). Although it is possible to specify a network directory or a Universal Naming Convention (UNC) path as a storage location for a .pst file, network usage is not meant to be a long-term, continuous-use method of storing messages in an enterprise environment.

A .pst file is a file-access-driven method of message storage, the computer uses special file access commands that the operating system provides to read and write data to the file. This is not efficient on WAN or LAN links, because the operating system has to send those access commands over the network since the file is not on the local computer. This creates a great deal of overhead and increases the time it takes to read and write to the file. Additionally, the use a .pst file over a network connection may result in a corrupted .pst file if the connection degrades or fails.

Reference link: Microsoft Help and Support

You can manage rules by logging into Outlook Web Access (OWA).

With Exchange Server 2007 Service Pack 1 you can now manage rules by logging into Outlook Web Access.

In the OWA options section is where you will find the rules management page. This page allows you to create, edit, delete, and prioritize rules. Rules that have errors will be highlighted in red. Client side rules that require Outlook to complete an action will show up in gray.

Server-based rules If you have a Microsoft Exchange account, the server can apply rules to your messages even if Outlook is not running. These are called server-based rules. The rules must be set to be applied to messages when they are delivered to your Inbox on the server, and the rules must be able to run to completion on the server. For example, a rule cannot run to completion on the server if the action specifies that a message be printed. If a rule cannot be applied on the server, it is applied when you start Outlook.

Client-only rules A "client" is the e-mail program that runs on an individual's computer. A rule that cannot be applied by the server is a "client-only rule" because it runs only on the individual's computer. If your list of rules contains rules that can be run on the server as well as those that cannot, the server-based rules are applied first, followed by the client-only rules.

Reference link: Microsoft Exchange Team Blog

Outlook does not archive as expected because the date that is used to determine when an item is archived depends on the type of item.

The following actions will change the mail message's modified date/time: Forwarding, Replying, Replying to All, Editing, Saving, Moving, and Copying.

Reference:

Microsoft

Yes. Just as with GroupWise, you will be able to share contacts, folders, calendars, etc.

No. Not with any certainty.

Yes. To those who also have Exchange mailboxes, they will see the flagged mail with the followup times and alarms. Other systems may not see those, but should display some indication that they have been flagged.

There is an archive feature in Outlook under the File menu.

Bulk Mail is filtered at main UNT mail incoming gateway. This is also where mail is checked for viruses. That part will remain the same. Outlook 2007 does provide you with Junk Mail filters to further configure spam filtering to meet your specific needs.

For more information on how we tag mail as BULK, see this explanation here.

Bulk mail rules, as well as other rules, will need to be recreated after you move to the new system.

In essence, yes though it is handled differently than you are used to in GroupWise. In Outlook, you would share the calendar with someone. This would cause it to show up in their list of calendars. Click the checkboxes next to the calendars that you would like to view side by side. I will discuss more about sharing calendars in a later tutorial.

We will be implementing LCS, Microsoft Live Communication Server.

While there are many layers of security that protect us from attacks, viruses, worms, etc., we take security very seroiusly and are configuring the system with this in mind.

As part of the UNT Campus Agreement, copies of the Office 2007 suite are available in the UNT bookstore for $14. I will be posting a tutorial on how to attach to Outlook 2007 from home, see http://messaging.unt.edu/outlook

The current list follows. For details, see this Microsoft article.

.ade
Access Project Extension (Microsoft)

.adp
Access Project (Microsoft)

.app
Executable Application

.asp
Active Server Page

.bas
BASIC Source Code

.bat
Batch Processing

.cer
Internet Security Certificate File

.chm
Compiled HTML Help

.cmd
DOS CP/M Command File, Command File for Windows NT

.com
Command

.cpl
Windows Control Panel Extension (Microsoft)

.crt
Certificate File

.csh
csh Script

.der
DER Encoded X509 Certificate File

.exe
Executable File

.fxp
FoxPro Compiled Source (Microsoft)

.gadget
Windows Vista gadget

.hlp
Windows Help File

.hta
Hypertext Application

.inf
Information or Setup File

.ins
IIS Internet Communications Settings (Microsoft)

.isp
IIS Internet Service Provider Settings (Microsoft)

.its
Internet Document Set, Internet Translation

.js
JavaScript Source Code

.jse
JScript Encoded Script File

.ksh
UNIX Shell Script

.lnk
Windows Shortcut File

.mad
Access Module Shortcut (Microsoft)

.maf
Access (Microsoft)

.mag
Access Diagram Shortcut (Microsoft)

.mam
Access Macro Shortcut (Microsoft)

.maq
Access Query Shortcut (Microsoft)

.mar
Access Report Shortcut (Microsoft)

.mas
Access Stored Procedures (Microsoft)

.mat
Access Table Shortcut (Microsoft)

.mau
Media Attachment Unit

.mav
Access View Shortcut (Microsoft)

.maw
Access Data Access Page (Microsoft)

.mda
Access Add-in (Microsoft), MDA Access 2 Workgroup (Microsoft)

.mdb
Access Application (Microsoft), MDB Access Database (Microsoft)

.mde
Access MDE Database File (Microsoft)

.mdt
Access Add-in Data (Microsoft)

.mdw
Access Workgroup Information (Microsoft)

.mdz
Access Wizard Template (Microsoft)

.msc
Microsoft Management Console Snap-in Control File (Microsoft)

.msh
Microsoft Shell

.msh1
Microsoft Shell

.msh2
Microsoft Shell

.mshxml
Microsoft Shell

.msh1xml
Microsoft Shell

.msh2xml
Microsoft Shell

.msi
Windows Installer File (Microsoft)

.msp
Windows Installer Update

.mst
Windows SDK Setup Transform Script

.ops
Office Profile Settings File

.pcd
Visual Test (Microsoft)

.pif
Windows Program Information File (Microsoft)

.plg
Developer Studio Build Log

.prf
Windows System File

.prg
Program File

.pst
MS Exchange Address Book File, Outlook Personal Folder File (Microsoft)

.reg
Registration Information/Key for W95/98, Registry Data File

.scf
Windows Explorer Command

.scr
Windows Screen Saver

.sct
Windows Script Component, Foxpro Screen (Microsoft)

.shb
Windows Shortcut into a Document

.shs
Shell Scrap Object File

.ps1
Windows PowerShell

.ps1xml
Windows PowerShell

.ps2
Windows PowerShell

.ps2xml
Windows PowerShell

.psc1
Windows PowerShell

.psc2
Windows PowerShell

.tmp
Temporary File/Folder

.url
Internet Location

.vb
VBScript File or Any VisualBasic Source

.vbe
VBScript Encoded Script File

.vbs
VBScript Script File, Visual Basic for Applications Script

.vsmacros
Visual Studio .NET Binary-based Macro Project (Microsoft)

.vsw
Visio Workspace File (Microsoft)

.ws
Windows Script File

.wsc
Windows Script Component

.wsf
Windows Script File

.wsh
Windows Script Host Settings File

.xnk
Exchange Public Folder Shortcu

The "red envelope" in GroupWise had no real function other than to give visual feedback that the item was of High Priority. You may change the message options to send it as a High Priority message which will display the "red envelope" style of vidual feedback.

Flagged items may be interpreted by the reciever similarly, though a flagged item also contains a follow up (task reminder if you will) feature along with an alarm. In this sence, it's a little more than the "red envelope" than we have had in GroupWise.

Yes. Any rules that you have in GroupWise will need to be recreated as necessary in Outlook. Unfortunatly, rules do not migrate from GroupWise to Outlook.

Absolutely! Everyone will be available in a centralized directory just as they are now.

To turn off Junk Mail on the Outlook 2007 client:
1. Choose from Menu TOOLS > Options
2. Click on Preferences tab if you need to, then click on Junk E-Mail button under Email
3. Choose the proper junk email protection you want then click OK

As with our current system, attachments are limited to 15MB.

Each message will appear with a rounded square symbol and a flag next to it. The rounded square is the "category" button. Click on it with your right mouse button and follow the menu to configure the categories.

Apple has just released new software for the iPhone (version 2.0) which includes Active Sync. Here are the steps on how to set up your iPhone to receive your UNT Exchange mail. Complete these steps below only after you have updated your iPhone using iTunes 7.7. If you haven't downloaded the newest version of iTunes, released July 11th, 2008, then you must install that and update your iPhone before continuing.

Step 1) on your iPhone, tap SETTINGS, then tap MAIL, CONTACTS, CALENDARS.

Step 2) Tap ADD ACCOUNT, which will bring you to this screen.

Step 3) Tap the Microsoft Exchange listing.

Step 4) Fill in your email account, followed by your UNT\EUID0001 username login and password, and click NEXT.
Note: The address you fill in must be your primary SMTP address. If you are unsure, try either your name@unt.edu style address, or your firstname.lastname@unt.edu style address.

Step 5) Exchange will attempt to resolve your information and will automatically fill in this screen. If it doesn't, check to make sure you have entered the correct information in the previous window.

If your password needs to be reset, go to http://ams.unt.edu to reset it, then try again.

Step 6) Select which parts of your email account you would like to synchronize with your iPhone. If you synchronize you calendar items, they will appear in the iPhone Calendar application.

Step 7) Tap the SYNC button to synchronize your phone.

Be patient, this may take some time to complete.

Yes.

The BlackBerry Enterprise server for Exchange is in production. The licenses available are all concurrent and your GroupWise license will transfer to the Exchange BlackBerry Enterprise Server as you migrate from GroupWise to Exchange/Outlook.

An important note: Now that the Exchange BlackBerry Service is here, there is a 90-day window in which both GroupWise and Exchange BlackBerry Servers will be valid. After the 90 days (March 12, 2008), only the Exchange BlackBerry Server will be valid, so check with your Network Manager as to the status of your department's migration.

Updated for Firmware 1.1.4

Yes.

You need to add a new account in the Mail application on the phone. When asked what type, you can choose either IMAP or Exchange; IMAP has performed better in recent tests, however.

After selecting the account type, enter your personal information for the account and note the following settings as they're called for:

• Address: firstname.lastname@unt.edu
• Hostname: webmail.unt.edu
• Username: Your EUID Username
• Password: Your EUID Password

For the Outgoing Mailserver SMTP, you have use (and we're assuming you're on the AT&T Network as it's currently the only service provider for iPhone):

• Hostname: cwmx.com (mail.attbi.com may also work)

Go into the Advanced settings.

Incoming Settings:

• Use SSL = ON
• Authentication = NTLM
• Server Port 993

FROM the Apple Site: http://docs.info.apple.com/article.html?artnum=305634

AT&T subscribers
    If you are an AT&T subscriber and your ISP does not allow you to connect to their outgoing mail server to send email from outside their network, you can use the following AT&T outgoing mail server instead.

 cwmx.com. No user name or password required

 Advanced outgoing settings (when viewing the account settings, tap Advanced):
    Use SSL OFF
    Server Port 25

AT&T's outgoing mail server will only allow you to send mail while using an EDGE connection and will not work on a Wi-Fi connection. If you are connected to Wi-Fi and would like to send mail using AT&T's server, turn off Wi-Fi by choosing Settings > Wi-Fi. Information about using AT&T's mail server to send mail using EDGE can be located in AT&T's support document 72769.

For further reference see, ATT Online Support for iPhone.

Yes. The new location to point your device is: webmail.unt.edu

You will need to set up your device again with your new account information as you did previously.

The new auto-discover feature with Exchange makes it easier as well. When setting up your account, remember the following:
-point to webmail.unt.edu as the mail server location,
-enter your Exchange user ID (your EUID) and password as prompted,
-if asked for your Exchange e-mail address, use: firstname.lastname@unt.edu Not a preferred alias (i.e.: mypreferredname@unt.edu)
-if asked for domain, use: UNT

The auto-discover service will then handle the rest of the Exchange settings; it could take a couple of minutes.

Using VersaMail on your Palm OS-based device, use the following settings:

Account name: UNT

Mail Service: Exchange Active Sync

Username: unt/yourEUID

Password: yourEUIDpassword

Email Address: preferredname.lastlast@unt.edu

Mail Server: webmail.unt.edu

Click here to see more detail instruction.

On the device, there is an option for wireless sync. You have to disable it and use a USB connection.

See the wireless statement of service for details.

Check out this Microsoft site. Use the following parameters:

Server name: webmail.unt.edu
User id is your EUID
Domain: UNT
http://www.microsoft.com/technet/solutionaccelerators/mobile/deploy/deployexchange2007/a4ea4e61-b768-4d3d-84c6-af591c413ead.mspx

We support POP3 and IMAP4 connections to Exchange. Use the information below to configure your client.

Incoming Mail Server: webmail.unt.edu
User ID: [EUID]
Password: [*******]

If you do not know your password, you may go to http://ams.unt.edu to reset it. If you do not know your EUID, contact the CITC helpdesk at 565-2324 for assistance.

Consult your internet service provider (ISP) for the correct outgoing SMTP mail server. If your computer resides on the UNT network, you may use the settings below for outgoing SMTP.

Outgoing SMTP: mailhost.unt.edu
Port: 25

NOTE: In some instances this is entered on one line as mailhost.unt.edu:25

Actually, MS Entourage 2004 for is native to Exchange and runs well on Macs, and Microsoft announced plans to realease a new updated version in Office 2008 later this year (2007). I almost forgot to mention, Apple's own Mail client is Exchange compliant!

The Apple mail does work with Exchange IMAP services, though it is not a native Exchange client. For a native Exchange client, you will need to get Microsoft Entourage 2004, or 2008.

Thank you
Jason Guiterrez
Exchange System Administrator

Yes. Go to: http://webmail.unt.edu

For the user name, put: unt\euid

Not if you don't want to. Apple Mail has configurations to natively connect it to Exchange.

Go to the "Mail" menu, and select preferences...
Click the "Accounts" icon ..
Click the plus "+" sign in the lower left corner...

When you see the "General Information" window appear, it will probably read "Account type: .mac". It's from this window where you pull down to Exchange.

From there it's just a matter of configuring all the other settings, which will be coming later. But as you can see, Apple Mail has been Exchange savvy for sometime. Moving to Exchange means better response and functionality for the client you already use.

For you address books we can simply add the new Active Directory LDAP settings to Apple Address Book application.

I would say though that there is an added benefit to using Entourage over Apple Mail, which is the calendaring, tasks, etc...

I'll have tutorials on this coming soon.

Mac users will be able to use Apple Mail, which has setup configurations for Exchange. Microsoft also has a client named Entourage which is part of the Office 2004 suite for Mac OS X. Microsoft announced earlier this year that they will be releasing Office 2008 for OS X, so there is plenty on the horizon for Mac users.

We will be offering online training in various forms to help ease your transition to our new computing environment, and try to make it painless as possible.

1. Start > Control Panel > Mail > Show Profiles

2. If you have one for Outlook then remove it and re-create it from scratch. If you don't have one then just click on Add. Name it Outlook. Type in the information and password about your email, then click Next.

3. It will ask your password again for connection, enter it and click OK.

You may access your email using the Outlook client, as well as OWA (Outlook Web Access), or your smart phone.

Vista implemented some new auto tuning for networks that does not work correctly on our network. To disable it do the following:

Open an elevated command prompt, and enter
netsh interface tcp set global autotuninglevel=disabled

A similar issue is described in the following Microsoft KB article:
http://support.microsoft.com/kb/935400

Yes. It is called Outlook Web Access, OWA for short. Go to: http://webmail.unt.edu and for the user name, use: unt\euid. You will find that the Microsoft Web Access is very feature rich on par with the Outlook client for funtionality.

No. Outlook is the email client that we will use to login to the Exchange system. Exchange is a broad name for the entire email system.

The quota will keep the system trimmed, as did the 180 day rule in GroupWise. Now you can keep your messages as long as you want.

Exchange will give us a more industry standard profile in terms of communication, and interaction between other Universities and state and federal agencies. There is increased interoperability with mobile devices, better natinve handling in the Windows operating system, and more choices for integrating professional applications into our daily workflow. Moving to Exchange also is part of a path to compliance with state and federal mandates regarding electronic document retention.

Proxy rights will not migrate from GroupWise to Exchange. Once you are migrated to Exchange, you need to add them.

Exchange will not have a 180 day rule, you can keep mail as long as you want. See the question above about quotas though.

I have put some links to get you started online at http://messaging.unt.edu/outlook. The Microsoft website has some great information on Outlook 2007, with some online tutorials.

Contact your departments IT staff.

No. There is a copyright statement on the back of the card that speaks to this issue.

I will make every effort to have some training available for remote users by way of online tutorials. Check the CBT site for online course availability http://www.unt.edu/cbt

It varies by area, contact your IT staff for your departments time and date. Open classes will be offered in the fall and spring semesters in ESSC 152.

For help regarding your migration, what to do, when to do it, and so forth, you will need to contact your departments IT staff. A list maybe found on the Helpdesk website at: http://www.unt.edu/helpdesk/netmanDepartments.htm

Yes. Instructor based training will be available in departmental areas. Schedules will be given to area IT staff. There will also be online computer based self-paced trainin available through UNTs Skilsoft portal at http://www.unt.edu/cbt/. There are online tutorial available online from Microsoft, as well as by Jason Gutierrez of Network Computing Services http://messaging.unt.edu/outlook . Finally, Outlook 2007 Quickstart cards have been issued to departments IT staff for distribution. These cards contain fundamental instructions that will get you up and running with Outlook 2007.

If you have a windows mobile smart phone and would like to set it up, on your phone go to http://mobile.unt.edu and follow the prompts. You will need to login using your Novell user name and password.

You may also find more information on our website here: Smartphone/Blackberry Service Statement.

1) Make a list of the new subscribers in the following format:

E-mail_address First_Name Last_Name

2) Copy the list that you just made after the line that starts with two slashes "//". List-Name in the following command should be changed with your own list name:

add List-Name DD=add-users
//add-users DD *

/*

3) Send the above to listserv@unt.edu

It is a list like a newsletter or other timely information where you are not expected to respond to the list.

For further information please contact postmaster@unt.edu

Public discussion list is the "classic" type of LISTSERV mailing list, it is available to discuss just about any topics. Anyone can subscribe, post, and read the messages in the archives; the security is set fairly low.

Send the following command to listserv@unt.edu to get a list of archived files for a particular list.

INDEX ListName

A mailing list is a list of people’s names and addresses that is used to send certain messages to many people at once. You can join and leave a list at any time you want.

Send the command below to LISTSERV@unt.edu

Query ListName

To post a new message to a list you send e-mail to the list address just like you send e-mail to other people.  The list address is the name of the list, followed by @unt.edu. For example:  ITCOURSES@unt.edu where ITCOURSES is the list name you are subscribed to. 

Search CataListsm, the catalog of LISTSERV lists maintained at L-Soft’s web site http://www.lsoft.com/lists/LIST_Q.html, and type a key word in the "Look for:" box.  Then you will get some hits from the search result, click to check what you are interested.  And then you will find more information about how to subscribe it.

To download the latest version of list owner's manual, please use the following URL:
http://www.lsoft.com/manuals/1.8e/index.html

Private discussion lists are similar to public discussion lists, but with restrictions on who can subscribe, post and view the archives. They are relatively safe from random spamming since only their list subscribers can post.

Once you get the list of archived file names using INDEX command, you can download the files by sending a GET command followed by the name of the file to listserv@unt.edu:
GET ListName LOG####
where "####" corresponds to the year and month of the archived file. For instance, if you wanted the archive from March, 1996, you would type
GET ListName LOG9603
You can send several GET commands in the same message, as long as you put each new command on a separate line.

Normally, messages submitted to the list by users are either accepted or rejected. If the message is accepted, the original text is published. A moderated list is similar to a real-world newspaper: when you send mail to the list, it is opened by a person, called the editor or the moderator, who then decides what to do with your message. Usually the editor “cleans up” your message, shortens it if it was too long, or decides whether or not to accept the articles.

Once you see the subscription options by using query command, you might want to change some settings of your subscription.
You can send the  SET command to the listserv@unt.edu as follows:

SET ListName option

Some commonly used options are described below:
1) Mail / NOMail
Option Mail means you will receive mail from the list, while option NOMail stops mail but keeps you still subscribed to the list.  NOMail is often used when you are leaving the office for vacation and do not want to deal with a full mailbox when return.

2) DIGest / NODIGest
Option DIGest causes you to receive one posting per digest cycle (typically daily), while NODIGest makes you receive individual messages as they are processed by LISTSERV server.

3) MIME / NOMIME
Toggles MIME functions on and off, it will allow file attachment sent to you when it is on, set it off if you do not want the file attachment.

4) INDex / NOINDex
If you use INDex as an option, you will receive one mail posting containing only an index of subject topics for all messages during that digest cycle.

5) CONCEAL/ NOCONCEAL
People can use REView command to view who is on the list.  You can set the option CONCEAL to "hide" from their REView command, so they will not see you on the list.

6) REPro / NOREPro 
You will get a copy of your own posts back from the list if you set the option to REPro.

LISTSERV is a system that you can use to create, manage and control electronic "mailing lists" on your corporate network or on the Internet.

To see who is subscribed to a list, send the REVIEW command to listserv@unt.edu

REVIEW ListName

If the list owner allows this option, LISTSERV will return a copy of the “list header” and a list of all the subscribers.

To subscribe a list:Send an e-mail to the LISTSERV server at (Listserv@unt.edu ) The content of the your message will be one line command as follows:
subscribe ListName your_first_name your_last_name

For example: 

SUBSCRIBE ITCOURSES john Doe
Where SUBSCRIBE is the command,  ITCOURSES is the list name andjohn Doe is the first and last name  

To sign off a list:Just send a mail to the LISTSERV server at (listserv@unt.edu). The content of your messge  will be one line command as follows:
signoff ListName

For example: 

signoff ITCOURSES
Where signoff is the command and  ITCOURSES is the list name

If you have responded to a phishing email with EUID and password, please check the following FAQ from UNT security:

https://security.unt.edu/faq/i_responded_a_phishing_email_which_appeared_be_unt_system_administrators_what_should_i_do_now

If you did more serious phish responses with personal data which can be used for identity theft, check this more detailed page:
https://security.unt.edu/resources/identitytheft

For more information about security, please check the web site of Computing and IT Center Information Security.